Research

We conducted extensive benchmarking against other crypto solutions, focusing primarily on wallets that offer exchange features. Through this analysis, we identified several key pain points affecting user experience:

• Difficulty with Swaps and Exchanges:

  Users often struggle with the process of swapping and exchanging between currencies and assets. Many encounter issues that cause them to get stuck or confused, creating friction in what should be a seamless transaction experience.

• Challenges in Asset Management:

  Managing multiple assets within the wallet can feel overwhelming and complex. Users find it difficult to keep track of various currencies and assets, especially as portfolios grow, which leads to decreased confidence in managing their investments.

• Misunderstandings about Crypto Complexity:

  There are pervasive misconceptions about the difficulty and risks involved in the crypto environment. Users are often intimidated by unfamiliar indicators and terminology, which can discourage them from fully engaging with the platform.

• Onboarding and KYC Frustrations:

  The onboarding flow, particularly the Know Your Customer (KYC) verification process, presents significant challenges. Users find the KYC requirements cumbersome and time-consuming, which can result in drop-offs and a poor first impression of the platform.

These pain points highlight critical areas where improvements can significantly enhance user experience, helping users navigate the platform more confidently and effectively.